Client Coordinator Job

Position Summary
Neuromotion is growing. We are seeking a part-time Client Experience Coordinator for our
Vancouver clinic. This is a rare opportunity to join one of our energetic, fun and progressive
clinics. We are passionate health professionals looking for an experienced, supportive, and
strong front desk administrator to join our multidisciplinary team.

Who we are.
Neuromotion is a neurological rehabilitation organization that is uniquely positioned to treat
people with neurological impairments. We currently have locations in Surrey, Victoria, Parksville,
Vancouver and North Vancouver. We are committed to helping people establish and reach their
rehabilitation goals in a caring and challenging way! Serving adults and children, our
compassionate and knowledgeable team of 50 strong and growing, has a goal to provide the
most rewarding and fun rehabilitation experience for all British Columbians.

Who you are.
As an individual you are inviting and sociable with strong communication skills. You are extremely
organized and have the instinctual ability to assist when needed. Your strengths include multi-
tasking, troubleshooting, and forward thinking. You pride yourself on being professional and have
the confidence to take initiative.

Imagine working in a fast-paced environment where you make a difference! Each day, you will
have the opportunity of providing excellent care to clients with neurological conditions. Your
ability to connect and build rapport with clients as well as work with fellow team members will
have a direct impact on the success of Neuromotion.

What will you focus on?
▪ Assisting the Clinic Manager with day-to-day duties
▪ Greeting all clients when entering the clinic with a pleasant demeanor
▪ Scheduling both clients and staff via the Jane platform
▪ Confirming no conflicts in the Jane platform
▪ Managing staff schedules
▪ Executing follow up appointments after initial assessments.
▪ Winning back customers who have not booked subsequent appointments
▪ Collecting new client data
▪ Answering phone calls and emails in an expedient and professional manner
▪ Providing a calm and sympathetic demeanor in difficult situations
▪ Processing daily billing and monitoring accounts receivables
▪ Communicating with the Management team
▪ Ensuring the absolute best experience possible for the client
▪ Following the Neuromotion Values
▪ Organizing other tasks as needed

What do you bring?
▪ University associate degree and/or Office Assistant Certificate is preferred
▪ A minimum of 1-5 years’ experience in office administration, management, and client
interaction would be an asset
▪ Experience with the Jane app
▪ An innate ability to connect with clients
▪ Flexibility
▪ Team, Organization and Communication, skills
▪ Empathy
▪ Positive Energy

What can we offer you?
▪ A positive, rewarding, and collaborative team environment
▪ Part time administrative employment (12-20 hrs/week) that includes afternoons,
evenings, and weekends.
▪ $20-22 per hour
▪ Opportunity for advancement into a management position within 2 years based on
performance
▪ Health and Dental benefits
▪ RRSP options
▪ Paid stats when working 4 or more days a week
▪ Education allowance
▪ Amazing relationships with co-workers and clients

Contact us today!
Please submit a cover letter and resume to: hr@neuromotion.ca Attn: Carla McBeth

Note:
Neuromotion Physiotherapy + Rehabilitation follows immunization guidelines recommended by
the Provincial Government.

This job posting is intended to describe the general requirements for the Administrative position.
A complete list of assigned duties, responsibilities and requirements will be discussed during the
interview process and subsequently documented in the Employee Performance Plan.
Neuromotion is an equal opportunity employer. We will not discriminate and will take affirmative
action measures to ensure against discrimination in employment, recruitment, advertisements for
employment, compensation, termination, upgrading, promotions, and other conditions of
employment against any employee or job applicant on the basis of race, colour, gender, national
origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or
gender expression.

Only those applicants under consideration will be contacted. Please accept our sincere gratitude
for your interest.